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Rick Umali
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91 Brand Street
Arlington, MA 02474
Cell: 781-910-4887
Home: 781-646-5110
rickumali@gmail.com
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A challenging customer-facing position with a good match for my strong technical skills.
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April 2004 - Present |
Technical Consultant
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Cambridge, MA |
| · | Delivered multiple projects "that went live", working as the lead technical consultant.
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| · | Advised clients during on-site requirements gathering.
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| · | Wrote technical specifications, and assisted with functional specifications.
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| · | Provided front-end development support (ASP.NET and Java) and backend operational development (UNIX and Windows, coupled with Endeca’s "control system").
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| · | Performed as on-site consultant for several months, providing development, testing, and support services. Delivered feedback directly to engineering on particularly difficult deployment.
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June 2001 - April 2004 |
Customer Support Engineer
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Chelmsford, MA |
| · | Supported Mercury software (compilers, debuggers, and libraries) for programmers and field sales. Developed and shared expertise on the MULTI IDE and its integration with Mercury's UNIX-like operating system, MC/OS.
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| · | Assisted with Oracle CRM Implementation (Depot Repair, Services Contracts). Analyzed and prepared legacy data for conversion (Excel VBA Macros).
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March 2000 - March 2001 |
Technical Support Team Leader
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Burlington, MA |
| · | Attended WPI's Advanced Management Institute (four-day program).
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| · | Supervised nine people, including two indirect reports: six in Transact, and five in ShopSite.
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| · | Worked on escalated technical and customer issues, organizational restructuring, and personnel reviews.
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| · | Inspired entire support department with presentation on the importance of maintaining a knowledgebase.
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| · | Initiated and delivered training program for ShopSite product, a lower-end e-commerce solution.
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| · | Improved morale within ShopSite product support group, acting as high-level technical resource (Apache, CGI, Perl).
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| · | Identified hiring needs within both Transact and ShopSite product groups.
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| · | Assisted other departments within Open Market by providing expertise or resources.
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| · | Continued development of internal Perl and JavaScript tools for Clarify to manage case reviews and case load.
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April 1995 - March 2000 |
Principal Technical Support Engineer
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Burlington, MA |
| · | Provided top-notch, high-class, mission-critical support to many e-commerce customers.
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| · | Regarded as "expert" within support group for the Transact product, a large scale Internet payment system.
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| · | Examined product source code (TCL, C, C++, JavaScript, UNIX) to obtain solutions and workarounds.
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| · | Maintained and fostered excellent working relationships within group and with many customers.
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| · | Collaborated closely with engineering and sustaining groups to close or resolve product bugs and issues.
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| · | Initiated and delivered internal training program for new co-workers.
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| · | Mentored co-workers in product support group.
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| · | Presented highly praised technical sessions to external customers at three Open Market user conferences.
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| · | Promoted from Senior, to Principal, to Team Lead roles.
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| Integrated Computer Solutions |
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February 1994 - April 1995 |
Sales Support
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Cambridge, MA |
| · | Communicated technical information to sales and telemarketing staffs.
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| · | Developed and implemented on-line sales information system (intranet) using HTML.
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| · | Presented numerous product demonstrations at major trade shows.
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| · | Assisted customers (primarily C and X Window System programmers) through telephone customer support.
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| · | Participated in testing of database application development tool (UNIX, Sybase).
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| Integrated Computer Solutions |
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January 1991 - February 1994 |
Programmer/Trainer
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Cambridge, MA |
| · | Designed and programmed (using C) a Motif graphical user interface for CD-ROM software installation program.
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| · | Managed production of CD-ROM software distribution for Xt-based widgets (UNIX shell scripts).
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| · | Tested and maintained large software system (C and UNIX).
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| · | Gave lectures and assisted in laboratories while part of training department.
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| · | Wrote a programming tutorial that was presented at Xhibition 1992 trade show.
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| · | Learned many aspects of programming on UNIX, including EMACS (editing), RCS (source code control), and make (build tools).
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| Jet Propulsion Laboratory |
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June 1988 - December 1988 |
Junior Programmer (Co-Op)
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Pasadena, CA |
| · | Wrote encoding subsystem (Reed-Solomon algorithm) for Simulation Group.
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| · | Maintained and fixed bugs in in-house data editor.
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| Rensselaer Polytechnic Institute |
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December 1990 |
Bachelor of Science
Computer Science
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Troy, NY |
UNIX, Perl, HTML, C/C++, Apache, SQL (Sybase/Oracle), CGI, Java, XML/XSLT, Tomcat, Servlets, JSP, JDBC, VxWorks, X/Xt/Motif.
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Public Speaking, Golf (Webmaster for Unofficial Tiger Woods Home Page), Reading, Writing (Rick's Ramblings BLOG).
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